We ship via DHL or DPD.
Germany: Free Delivery
Rest of Europe: 4,90€
From the moment of payment, the standard delivery time within Germany is 1-3 days and 3-5 days within the rest of the EU. Deliveries to the rest of the world can take up to 14 days.
Currently, we are offering the following payment methods:
If you are not happy with your order for any reason, you can send it back to us within 14 days after the receipt of delivery, For reasons of sustainability, we do not offer free return shipping. We at KERBHOLZ want to make a sustainable contribution to climate protection and avoid increasing CO2 emissions unnecessarily – that’s why we want to keep the number of returns as low as possible.
If you would like to return the package at your own expense, please send it back to:
c/o Vonexio Logistik & Fulfillment GmbH
Langeler Ring 5
We strongly recommend that you return these items insured. It would be annoying if something goes wrong.
Also, keep the proof of delivery carefully until you have received the refund from us, and we have confirmed receipt of the return.
By sending your return insured (what we strongly recommend!) you can track whether we received the package by using your tracking number. After receipt of the return (Monday to Friday) in our logistics centre, a return receipt will be issued after the goods have been inspected. This will be sent to you by e-mail. The credit amount is automatically returned to you with the payment method you used to pay us. Bank transfers can take 2-3 days.
Not necessarily. You can place an order as a guest too.
Once you have placed your order, we will send you a confirmation email followed by a dispatch confirmation containing a tracking number. Your tracking number will be able to provide up to date information on the status of your order as soon as we send you the shipping confirmation.